Terms & Conditions

We strongly advise you read these terms and conditions prior to placing an order. By placing an order we will assume that you have read and understand them. If you are uncertain about anything then please email us prior to ordering. In these Terms and Conditions: “We” and “Us” means Clear Crystal (the online trading name of Clear Crystal (UK) Ltd). “You” means the person using the website.

1) Use Of The Website
By using the website you are confirming that you are 18 years old or over, or if you are under 18 then you are using it with the consent of a parent or guardian.

2) Access to our Website
We will do our best to ensure that the availability of our website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Occasionally your access to the website may be suspended or restricted to allow for repairs, maintenance or the introduction of new features and services. We will attempt to minimise the frequency and duration of any such suspension or restriction. We are not liable if the website is unavailable for any period of time.

We reserve the right to terminate the website, or parts of it, or remove any products or services without prior warning. This may happen if the law changes and restricts our ability to provide the website or any part of it, including products and services, or if technical difficulties, or events beyond our control, prevent us from operating the website.

We cannot guarantee that the website is free from computer viruses. It is your responsibility to take precautions in this respect.

3) Searching Technology
Apart from bona-fide search engine operators and use of any search facility provided on the Clear Crystal Website, no person may use or attempt to use any technology or applications (including web crawlers, robots or web spiders) to search, collect or copy content from the Clear Crystal Website for any purpose whatsoever, without the prior written consent of Clear Crystal.

The use of non-malicious search technology, such as ‘web-crawlers’ or ‘web-spiders’, to search and gain information from this web site is not permitted if such technology will result in slowing down this Website’s server or copyright infringement of any data and information available from this web site. Data and information may only be used as provided for in these terms and conditions.

4) License For Website Access
We grant you a limited licence to access and make personal use of our website, but not to download (other than page caching) or modify it, or any part of it, unless you have our express written consent. This licence does not include any resale or commercial use of the website or its contents; the collection and use of any product listings, descriptions or prices; any derivative use of the website or its content; or the use of data mining, robots, or similar data gathering and extraction tools.

Neither this website nor any portion of it, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. This includes any trademark, logo or other proprietary information (including images, text, page layout, or form) of Clear Crystal and its affiliates.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to our website as long as this link does not portray us, or our affiliates and their products, in a false, misleading, derogatory, or otherwise offensive matter.

5) Your Conduct
You must not use our website in any way that causes, or is likely to cause, it or access to it to be interrupted, damaged or impaired in any way.

You understand that it is you, and not us, who is responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use our website for fraudulent reasons, or in connection with any criminal offence or other unlawful activity.

You must not use our website to send, use or reuse any material that: is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; is in breach of copyright, trademark, confidence, privacy or any other right; is otherwise injurious to third parties; consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any ‘spam’ to cause annoyance, inconvenience or needless anxiety.

6) Placing An Order
We can only accept orders from and to addresses in the United Kingdom, including the Channel Islands and BFPOs, and those international countries specified.

After placing an order online we will email you a confirmation of your order as soon as possible. This email will confirm what you have ordered and the price. This is not an order acceptance from us.

When we despatch your order we will send you a despatch confirmation email to the email address you provided

Orders placed before 3pm will be despatched the same day subject to stock availability and security checks. To ensure guaranteed next day delivery please email info@clearcrystal.com.

If a different delivery address has been requested we reserve the right to send a letter to the billing address to confirm order details.

We do not have to accept your order and reserve the right to refuse or cancel any order once it has been placed. This may be done for example if:

– Your payment is not authorised or has been marked as fraudulent, or potentially fraudulent, by the payment system.

– Payment has been made using a card not issued in a country we dispatch to.

– There is an error on the website regarding the price or description of a product.

– The items ordered are no longer in stock or available.

– We have tried contacting you about your order and have not heard back within a reasonable period of time.

If the items you have ordered are unavailable you will be notified as soon as possible.

By placing an order with us you are confirming that any information you have given is true and accurate and that you are authorised to use the card on which payment was made.

7) Our Products
All products are subject to availability which is subject to change.

Products shown will not be actual size, where available approximate measurements are provided.

All colours are reproduced as accurately as electronic processes allow.

We reserve the right to amend the details and specifications of our products as necessary or to conform with any changes in UK or EU requirements.

We try to ensure that our website is as accurate as possible, however, we cannot be held responsible for any inaccuracies or errors beyond our control.

All items will be supplied in our own packaging or branded packaging from suppliers.

8) Pricing And Payment
All prices are in Pounds Sterling and include VAT at the prevailing rate.

Where applicable delivery costs will be added to the total price of the goods.

Prices are subject to change without notice.

The price you pay is the price of the goods shown at the time you placed your order, including any additional delivery costs if applicable.

9) Cancelling An Order Placed
If, after placing, you wish to cancel your order you can do so at any time prior to it being despatched.

If you do wish to cancel your order you will need to contact us as soon as possible via email to info@clearcrystal.com . You will need to quote your order number and confirm your name and address details.

Unfortunately if your order has already been despatched before you contact us then you will be unable to cancel it and will have to return it for a refund (see our returns policy for details).

10) Delivery
We will endeavour to meet any given date for delivery however we cannot be held responsible for any delays beyond our control. If we are unable to make the expected delivery date we shall inform you by email or phone as soon as possible.

Once dispatched all orders are fully insured by Royal Mail or ourselves until they have been delivered and signed for.

As soon as your order has been delivered, or confirmed as having been delivered by Royal Mail, then you will be responsible for them. (Or one of our Courier Companies).

11) Liability
We cannot accept responsibility for any loss or damage experienced as a result of our website, or the goods and services supplied by it. Except in relation to liability for death or serious personal injury Clear Crystal liability for negligence shall be limited to the total value of the transaction. Clear Crystal shall not be liable for any indirect, consequential or special losses even if Clear Crystal has previously been advised of the likelihood of such losses. The majority of our Jewellery is made using a Jewellers Brass plated with various precious metals such as Rhodium and Rose Gold, if you or someone you are gifting have particularly sensitive skin we strongly recommend not to purchase our plated jewellery and only purchase our solid precious metal goods. All descriptions are available and include full details for each product.

We are still liable for:

– Loss, damage, death or serious personal injury resulting from our negligence

– The quality of the products and services we provide

– Fraudulent misrepresentation

12) General Information
We reserve the right to change these Terms and Conditions occasionally. If this happens we will inform you by posting the updated Terms and Conditions on the website. If you do not wish to be covered under these new terms and conditions we would recommend that you place no further orders.

These Terms and Conditions are governed exclusively by English law. If any part of the Terms and Conditions is found to be invalid by law, the rest will remain valid and in operation.

13) Promotional Voucher Codes
From time to time we run various promotions offering additional discount with the use of a promotional code.

We reserve the right to suspend or cancel a promotion at any time without prior notice.

The discount cannot be used in conjunction with any other offer or promotion.

The usual website terms and conditions still apply to all orders.

14) Free Item/Giveaway
Sometimes we have to clear stock to make way for new styles and trends, we may run an offer that discounts a product by 100%, therefore free of charge. When we run these offers there are extra costs incurred due to the high demand of these offers, specifically Administration and Packing. For us to be able to run these offers we have to slightly increase the Postage and Packing costs however we still keep it at a very reasonable price and will never be more than £6.00 or currency equivalent for a small item, larger items such as Watches or Bags may attract a higher postage and packing cost.

Clear Crystal UK Ltd. Unit 22, Bury Business Centre, Kay Street, Bury, BL9 6BU. Company Reg 14151361 – VAT No. GB421808513.