Refund Policy

You (the customer) may return a product any time up to and including the 14th day from the date you (the customer) received the ordered goods. You (the customer) do not need to give Clear Crystal any reason for the return nor will you (the customer) have to pay any penalty other than postage of the products purchased for their return.

To terminate the purchasing contract you (the customer) must notify Clear Crystal in writing or by email within 7 days of receiving your order that you wish it to be returned . If you (the Customer) have received the goods before the termination of the contract then you (the Customer) must return the goods back to Clear Crystal contact address at the Customers own expense and risk. If you (the Customer) terminates the contract but Clear Crystal have already processed the goods for delivery you (the Customer) must not unpack the goods or unreasonably affect the external packaging of the product to ascertain the content when they are received by you (the Customer) and must return the goods back to Clear Crystal at the contact address at your (the Customer) own expense and risk within 14 days.

Once you (the Customer) have notified Clear Crystal that you (the customer) are terminating the contract, any sum debited by Clear Crystal from the debit/credit card/PayPal account will be re-credited to your (the customer) account as soon as possible and in any event within 14 days of receiving the returned goods allowing for any bank time restraints or restrictions.

If the contract is terminated but the returned goods to Clear Crystal are not in the same condition as when they were dispatched or when delivered to the Customer or the customer does not pay the costs of delivery, Clear Crystal shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

Returns cont…
To process a Return please contact us at telling us the reason for return.

Returns for exchange or refund need to be sent to Clear Crystal Returns, Unit 16, Bury Business Centre, Bury BL9 6BU United Kingdom. If you purchased an item through a Daily Deal Site such as Groupon, please remember to include a copy of your Voucher and write your email address so we can confirm delivery.

All Returns must be received within 14 days for UK & Ireland and 21 days for rest of the World.