About our warranty scheme
Our warranty covers your jewelry against all manufacturing faults for 1 year from the date of purchase, no matter where you purchased it from. If you wish to make a claim at any time you will need to give us your order confirmation number, which is printed on the invoice and order confirmation email.
The warranty covers your jewelry against all manufacturing faults, should your jewelry prove defective within one year, at our discretion, you will be entitled to either:
• a repair free of charge
• a replacement with the same item
• a replacement with a succeeding item if the returned item has been discontinued
• an exchange for an item of the value stated on the receipt
• a credit to the purchase value stated on the receipt
The warranty does not apply if the jewelry or watch exhibits:
• normal wear and tear
• resize or alteration
• accidental or willful damage
• misuse by any party
• repair by a third-party
• replacement of watch batteries, crystal glass, straps, crowns, bracelets.
To make a warranty claim please email firstname.lastname@example.org